Shamballa Jewels – iPad jewelry designer and internal order management

Workflow Systems, Ecommerce

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Shamballa Jewels – iPad jewelry designer and internal order management

In October 2017 Shamballa Jewels launched their new ordering system based on Umbaraco / Ucommerce.
 
Among the unique features is a 3D jewelry designer for iPad for retailers all over the world. The 3D jewelry designer can show all possible options for adapting and changing a piece of jewelry based on what is in stock, and information on what is in stock can be taken directly from Shamballa Jewels’ ERP system.

A part of the project concerned conversion and adaptation of all previous orders. This means customers can visit any Shamballa dealer and have possible changes to jewelry visualized by keying in their lock number.

When a bracelet, a necklace or other pieces of jewelry have been ordered from a dealer through the jewelry designer, the order goes directly into Shamballa Jewels’ ordering system.

We have developed the ordering system on top of Shamballa Jewels’ ERP and it handles everything from confirmation of orders, prioritization of orders, production of jewelry, forwarding and invoicing.
It has taken one and a half years to design the solution, starting with prototyping and analysis and finally implementation on Ucommerce/ Umbraco with .NET, Mongo, DB and Typescript.
 
Design: Magic People Voodoo People

Global in-store sales platform

A short video that shows the internal processing and how the 3D jewelry designer is used for retailers all over the world. 

The platform provides these benefits

Customer experience

You can see what a piece of jewelry looks like in 3D before you order it. You can see all options and combine your own unique piece of jewelry on an iPad in the shop.
 

Transparency

You can always see what is in stock and current prices are in the shop.
If you have already bought a Shamballa bracelet, you can see which options you have for modifications.
 

Fewer errors

The people who produce the items know exactly what has been ordered, they know the item number and they can see the visualization.
 

Fast delivery

When a piece of jewellery has been ordered, the customer and the dealer can see precisely how far it has come in the process until it is delivered to the customer.
 

We have worked closely together with Compent on improving our sales process. We are very happy with the result!

Sofie, Digital Project Leader - Shamballa Jewels
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