Lind & Risør

Digital customer portal creates peace of mind and overview in a complex construction process

Transforming an unmanageable process into a secure customer experience Building a new house is one of life's biggest investments.

For the customer, it is a long and complex process with countless choices, documents, and deadlines stretching over many months. Communication was previously spread across e-mails, phone calls, and physical meetings, which created a fragmented experience and fertile ground for uncertainty. Lind & Risør wanted to digitize and centralize the entire customer journey to create the peace of mind and transparency that matches the quality of their houses.

We chose Compent because of their good understanding of our needs and down-to-earth approach. The collaboration became a learning curve with ongoing dialogue and problem-solving.

Anders Christensen, Head of IT, Lind & Risør

"My L&R" – A digital hub for the entire construction process

In a close partnership with Lind & Risør, we developed "My L&R," a customer portal built on Umbraco that gathers all interaction and information in one place. The portal serves as a central tool for the customer from the signed contract to the handover of the keys.

The solution gives the customer a complete overview through:

Visual timeline: Provides a clear overview of the entire construction process, important milestones, and upcoming deadlines.
Central document archive: All relevant documents such as contracts, drawings, and permits are gathered in one secure place.
Handling of optional extras: The customer can see, approve, and keep track of all material choices and additional purchases directly in the portal.
Unified communication: A message center ensures that all dialogue with the construction manager is documented and easy to find again.
Photo gallery: Lind & Risør continuously shares pictures from the construction site so the customer can follow the progress.

We now have a tailor-made product that provides great value for our customers.

- Anders Christensen, IT Manager, Lind & Risør

Significantly improved customer experience and strengthened market position

"My L&R" has created crucial business value by making a potentially stressful process secure and engaging.

Improved customer experience: Customers experience greater peace of mind and control through full transparency and a constant overview.
Streamlined communication: Centralizing dialogue and documents minimizes the risk of misunderstandings and reduces the administrative burden for Lind & Risør.
Strengthened brand: The portal delivers a premium digital experience that supports Lind & Risør's brand as a quality-conscious house builder and constitutes a strong competitive advantage.