Byggeskadefonden (The Building Defect Fund)

Digital case management system streamlines 20,000 inspections and handles 5,000 building defect cases annually

Byggeskadefonden plays a crucial role in ensuring the quality of public housing in Denmark.

The fund handles 20,000 inspections and 5,000 defect cases annually, a process that involves communication between building owners, consultants, contractors, and the fund's own lawyers. The previous solution was outdated, making case management unnecessarily complex and time-consuming. There was a need to digitize and centralize the entire process to create a better overview, streamline workflows, and ensure transparent case handling for all parties.

A centralized and customized case management system

In close partnership with Byggeskadefonden, we developed a new, web-based platform that gathers and digitizes all processes related to inspections and defect cases. The system serves as the central hub for all involved parties.

The solution's core elements are:

Centralized Case Management: All information and communication for each case are gathered in one place, providing a complete and immediate overview for case managers.
Self-service Portal: External partners, such as building owners and consultants, have direct access to the system. Here, they can upload documentation, follow the status of their cases, and communicate with Byggeskadefonden, which minimizes manual handling.
Integrations: The platform is integrated with several external systems, including the Building and Dwelling Register (BBR) and Navision, to automate data exchange and ensure data consistency.

Significant efficiency gains and improved data quality

The new digital platform has transformed Byggeskadefonden's operations by replacing manual processes with a streamlined, digital workflow.

Streamlined Case Management: The centralized platform has significantly reduced the time spent per case and freed up internal resources.
Improved Collaboration: The self-service portal has made collaboration with external partners smoother and more transparent.
Increased Data Quality: Integrations and structured data entry have minimized errors and ensured a solid data foundation for the fund's work.
Future-proof Foundation: The system is scalable and can be continuously adapted to new legal requirements and business needs.